1. What are your hours of operation?
Customer service representatives are available to assist you: day and night 365 days a year.
2. Are your prices in US dollars?
Yes, all prices appearing on the website are in United States Dollars.
3. How much does shipping cost?
With a purchase of $99 or more, standard shipping is FREE. Pay $15.00 and receive standard shipping for the rest of the calendar year. Otherwise, standard shipping is $9.95 per order.
4. Do you ship to international locations?
Currently, we ship ALL products to USA only.
5. How long will it take to get my order?
All over-the-counter orders are processed within 2-3 business days. Once the package has shipped, please allow up to 8-12 business days for delivery.
6. Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.
7. What about sales tax?
No sales tax is charged.
8. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.
9. What if I need to return my order?
We 100% guarantee our customer's satisfaction! If you are not completely satisfied with your purchase from Total Pet Supply, simply contact us within 30 days of receiving your order to let us know why. If we are unable to make it right, we will happily explain our return procedure.
*All sale items are a final sale.
10. How long are my credits valid on at TotalPetSupply?
All credits will only be valid for 6 months from date issued.
11. Are USA Points redeemable on any purchase?
USA Points are redeemable on any purchase, buy you must accumulate 200 points before you can redeem any credit towards future purchases.
12. Are USA Points available as soon as I place my order?
The points you accumulate from an order are only applied to your account once your order has shipped.
13. Why do the pills/packaging I received look different than the ones I get from my local pharmacy?
The medication you order can look slightly different if it is sourced outside of the U.S. However, these products have the SAME ACTIVE INGREDIENT(s) and work in EXACTLY THE SAME WAY. In addition, the manufacturer may change the appearance of the pills / packaging for marketing purposes or availability of components, among other reasons, depending on the country in which it is manufactured and all products sourced outside of the U.S. will list the weight and volume in Metric, but will correspond with the correct Imperial weight as per your order.
14. Why is the coupon code offered to me in the live chat window not working?
The coupon code offered to you in the live chat with one of our representatives is for a one time use only. If you have previously used this coupon code when ordering with us unfortunately you are not eligible for the discount on future orders.